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Pearl Interactive Network, Inc. is a fast growing managed services and national staffing firm. In addition to performing a social mission of creating jobs for veterans, disabled veterans, people with disabilities, military spouses and people living in geographically challenged areas, we provide exceptional service to all job-seekers.  We believe that it is our duty to be an asset to our customers, to each other and to the community. We are honored that you have decided to pursue an employment opportunities with us.

As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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Customer Service Representative Inbound Calls

Location: Lawrence, KS

VETERANS, MILITARY SPOUSES AND THOSE WITH DISABILITIES ARE STRONGLY ENCOURAGED TO APPLY!

The Customer Service Representative Inbound Calls is responsible to answer incoming calls from customers, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Two three weeks paid training provided. Position has the potential to transition to a work from home opportunity after training and performance review. Position has the potential to transition to a work from home opportunity after training and performance review.

Job Duties:

  • Utilizes standard technology such as a telephone, e-mail, and web browser.
  • Navigates to the appropriate pre-scripted responses which they must read verbatim to provide basic general and claims specific information.
  • Follows established and documented policies and standard operating procedures, such as, filling out timesheets and adhering to privacy rules.
  • Assists caller with filling out online application and submitting it electronically to plan provider for processing.
  • Completes basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read by the CSR to the caller.
  • Refers calls as required to CSR 2.
  • May be required to work holidays. Overtime may be required.
  • Performs other related duties as assigned.

Classification:  Part and full-time opportunities with potential permanent

Operating Hours: 24 hours per day, Sunday - Saturday

Location: Lawrence, KS

Salary: $12.95 per hour + BENEFITS and  EMPLOYEE PERKS

Job Requirements:

  • High School diploma or equivalent required.
  • Minimum 6 months customer service/secretarial/telemarketing experience required.
  • Must be able to speak and read English clearly, professionally and fluently.
  • Must be able to type a minimum of 20 WPM.
  • Experience working with a PC and the Windows operating system is required.
  • Ability to effectively work within established contractual turnaround times required.
  • Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
  • Proven ability to work as a member of a team is required.
  • All CCO personnel will be required by contract to undergo program update training as the program changes.
  • Spanish fluency is desirable.

Background Investigation and Skills Assessment Required

Skills/Qualifications/Keywords: Non-Sales, Call Center Agent, CSR, Entry Level, Phone Skills, Customer Service, People Skills, Supports Diversity, Responsive, Data Entry, Attention to Detail, Professional Telephone Manner, Call Center, Inbound Calls, Organizational Skills, Judgment, Teamwork, Resilient, Representative, Support, Associate, Call Center Associate, Call Center Representative, Administrative, Healthcare, Action Oriented/Tenacity, Dealing with Ambiguity, Compassion, Customer Focus, Ethics and Values, Functional and Technical Skills, Informing, Integrity and Trust, Listening, Priority Setting, Problem Solving

Pearl Interactive Network, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, veteran status, disability status, genetics, or sexual orientation and gender identity.

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