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Pearl Interactive Network, Inc. is a fast growing, multi-channel contact center solutions company. In addition to performing a social mission of creating jobs for veterans, disabled veterans, people with disabilities, military spouses and people living in geographically challenged areas, we provide exceptional service to all job-seekers.  We believe that it is our duty to be an asset to our customers, to each other and to the community. We are honored that you have decided to pursue an employment opportunities with us.

As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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Customer Support Representative-Remote

Location: El Paso, TX

The Customer Support Representative (CSR) is responsible for receiving inbound calls, emails, or chats to respond to customers’ inquiries. The CSR initiates outbound calls to update customers’ accounts.

Job Duties:

  • Respond to incoming calls, e-mails or chats regarding loan servicing.
  • Answer inquiries and notate accounts regarding information provided and actions taken in response to those inquiries.
  • Make outbound calls to follow up with customers to clarify information or provide account updates.
  • Work in a variety of systems to perform required tasks.
  • Follow processes and procedures of the Client program and performs all tasks in a courteous and professional manner.
  • Support Contact Center expectations as well as departmental and corporate policies and procedures.
  • Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
  • Refer escalated calls or inquiries to appropriate levels as needed.
  • Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests.
  • Perform other tasks as assigned by leadership.

Classification:  Full-time, Non-exempt

Hours of Operation:  Will vary depending on project

Compensation: $10.58 per hour + Benefits

Preferred Locations: Virtual based, Texas 79925

Industry Preferences: Education, Pre Collections Counseling, Student Loan Servicing, Credit Counseling

Requirements:

  • High School diploma or GED required
  • Minimum six (6) months customer service, administrative or call center experience
  • Excellent interpersonal skills and the ability to organize simultaneous tasks
  • Ability to type a minimum of 23 WPM
  • Basic math skills and experience working with a PC and Windows operating system
  • Must be a U.S. citizen
  • Cannot be delinquent or in default on any federal student loans
  • May be required to work scheduled holidays, overtime and weekends
  • Embrace our winning Pearl Culture which promotes our employees’ desires and efforts to serve our consumers, coworkers, clients and community by exhibiting our Pearl values of customer satisfaction, teamwork & family atmosphere, quality, respect, transparency and innovation

Suitability/Background Check and Skills Assessments Required

Skills/Qualifications/Keywords: Non-Sales, Call Center Agent, CSR, Entry Level, Phone Skills, Customer Service, People Skills, Supports Diversity, Responsive, Data Entry, Attention to Detail, Professional Telephone Manner, Call Center, Inbound Calls, Organizational Skills, Judgment, Teamwork, Resilient, Representative, Support, Associate, Call Center Associate, Call Center Representative, Administrative, Healthcare, Action Oriented/Tenacity, Dealing with Ambiguity, Compassion, Customer Focus, Ethics and Values, Functional and Technical Skills, Informing, Integrity and Trust, Listening, Priority Setting, Problem Solving.

Pearl Interactive Network, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, veteran status, disability status, genetics, or sexual orientation and gender identity.

 

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