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Pearl Interactive Network, Inc. is a fast growing, multi-channel contact center solutions company. In addition to performing a social mission of creating jobs for veterans, disabled veterans, people with disabilities, military spouses and people living in geographically challenged areas, we provide exceptional service to all job-seekers.  We believe that it is our duty to be an asset to our customers, to each other and to the community. We are honored that you have decided to pursue an employment opportunities with us.

As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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Customer Service Representative II-Remote

Location: Virtual, in the U.S.

Pearl Interactive Network is seeking Customer Service Representatives for a Contact Center.  The Customer Service Representative II is responsible for answering incoming calls from business owners regarding the SBA Restaurant Grant Program. 

Job Duties:

  • Provide customer service to business owners by assisting with the application process for the SBA Restaurant Grant Program.
  • Handle inbound calls or make outbound calls to provide resolution to inquiries.
  • Troubleshoot business owner’s technical issues and provide solutions.
  • Help business owners navigate through the application and grant process.
  • Communicate through multiple channels, including but not limited to, phone, email, chat, and text.
  • Review system platform and provide business owners with accurate application status.
  • Respond to business owner’s inquiries efficiently and timely.

Equipment Requirements:

Individuals will need to provide their own equipment. Requirements include:

Computer: Desktop or Laptop with these minimum characteristics:

  1. Intel Core i5 Processor with 8GM memory
  2. 256GM hard drive
  3. Windows 10
  4. 1USB Type C 3.1 Gen 2 Port (for headset)
  5. 1 RJ-45 connection

Internet Connectivity:

  1. Wired internet connection
  2. Download - 20 Mbps minimum
  3. Upload - 5 Mbps minimum

Salary:  $16 per hour

Location: Virtual based

Requirements:

  • High School Diploma or GED
  • 1 year customer service experience
  • Strong listening, written and verbal communication skills
  • Patient and empathetic attitude
  • Comfortable working in a fast-paced environment
  • Working knowledge of Microsoft Office and ability to learn and utilize software applications
  • Excellent telephone skills
  • Problem solving and troubleshooting skills
  • Ability to maintain confidentiality
  • Embrace our winning Pearl Culture which promotes our employee's desires and efforts to serve our consumers, coworkers, clients, and community by exhibiting our Pearl values of customer satisfaction, teamwork, & family atmosphere, quality, respect, transparency, and innovation

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Background Investigation and Skills Assessments Required

Skills/Qualifications/Keywords: Action Oriented/Tenacity, Dealing with Ambiguity, Compassion, Customer Focus, Ethics and Values, Functional and Technical Skills, Informing, Integrity and Trust, Listening, Priority Setting, Problem Solving, MS Outlook and Office Skills, Leadership Team, People Skills, Diversity, Professionalism, Organization, Team Oriented, Learning, Flexibility, Effective Communication.

Pearl offers a full benefits package that includes medical, dental, vision, life insurance, paid time off, paid holidays, and a 401K. Additional ancillary benefits will also be available

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