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Pearl Interactive Network, Inc. is a fast growing, multi-channel contact center solutions company. In addition to performing a social mission of creating jobs for veterans, disabled veterans, people with disabilities, military spouses and people living in geographically challenged areas, we provide exceptional service to all job-seekers.  We believe that it is our duty to be an asset to our customers, to each other and to the community. We are honored that you have decided to pursue an employment opportunities with us.

As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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Project Manager

Location: Virtual, in the U.S.

Job Purpose:

We are seeking an experienced Project Manager to join our team. The Project Manager will support the directing Program Manager and will have at least 10 years of experience overseeing call center, customer service, and inquiry response operations.

Job Duties:

  • Provide supervision and guidance for all contractor personnel assigned to the contract.
  • Responsible for the quality and efficiency of this contract to include both technical issues and business processes.
  • Provides management, direction, administration, quality assurance, and leadership and overall performance in the execution of this contract.

Job Requirements:

  • Bachelor's Degree in a related field, or commensurate experience.
  • Project management certification such as Project Management Professional (PMP) or other project management certification equal to the PMP, such as the PgMP (Program Management Professional) and IPMA (International Project Management Association) Level C or higher certifications, preferred.
  • 10 years progressive experience managing efforts similar in size and scope of this requirement.
  • Experience in evaluating configuration alternatives, to include conducting cost analyses, risk analyses, and performance predictions.
  • Experience conducting business decision analyses (e.g., cost benefit and business case analysis for major IT infrastructure assessments).
  • Extensive and progressive experience in managing an initiative similar to this effort, in nature, scope and complexity within the DoD (or other U.S. Government Agency).
  • Leadership experience in a customer service environment with a significant number of staff (50 persons or more) and has supported a geographically dispersed customer base similar in size.
  • Experience in supervision of substantial operations that encompass user systems, integration, and training, in diverse operating environments with people of various job categories and skills.
  • Experience in a quality assurance environment that includes, at a minimum, knowledge of customer satisfaction tracking, user complaint and monitoring programs, and quality control (QC) programs.
  • Excellent written and verbal communication skills, including experience in presenting material to senior government officials.
  • Proven skills in manpower utilization, procurement, training problem resolution, and employee relations (including subcontractors).
  • Embrace our winning Pearl Culture which promotes our employees’ desires and efforts to serve our consumers, coworkers, clients and community by exhibiting our Pearl values of customer satisfaction, teamwork & family atmosphere, quality, respect, transparency and innovation.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Background Investigation, Drug Screen and Skills Assessment Required

Skills/Qualifications/Keywords: Action Oriented/Tenacity, Basic understanding of IT structure, Dealing with Ambiguity, Compassion, Customer Focus, Ethics and Values, Functional and Technical Skills, Informing, Integrity and Trust, Listening, Priority Setting, Problem Solving, People Skills, Sales, Diversity, Professionalism, Organization, Team Oriented, Customer Service, Coaching, Planning, Coordinating, Evaluation, Learning, Flexibility, Effective Communication skills, Strong Presentation skills, Accountability, Approachable, Metrics, Analytical, Staffing, Leadership, and Management.

 

Pearl offers employer paid employee medical coverage, basic life, paid time off, and holiday pay for benefit eligible employees. In addition, optional plans for Dental, Vision, Supplemental Life and STD are available to benefit eligible employees.

 

Pearl Interactive Network, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, veteran status, disability status, genetics, or sexual orientation and gender identity.

 

                                                Apply through our web portal at: www.pinsourcing.com/jobs

                                                   To learn more about our company please go to our website at: www.pinsourcing.com

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