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For the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.


Pearl Interactive Network, Inc. is a fast growing, multi-channel contact center solutions company. In addition to performing a social mission of creating jobs for veterans, disabled veterans, people with disabilities, military spouses and people living in geographically challenged areas, we provide exceptional service to all job-seekers.  We believe that it is our duty to be an asset to our customers, to each other and to the community. We are honored that you have decided to pursue an employment opportunities with us.

As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Know Your Rights: EEO, FMLA, EPPA

Trainer - Remote

Location: Virtual, in the U.S.

Pearl Interactive Network is seeking to hire a Trainer – Remote.

The Trainer is responsible to plan, coordinate and conduct training for new and existing employees to build and maintain a capable, efficient, and effective workforce that meets the organizational goals by using industry best practices for training development.

Why choose Pearl Interactive Network?

Join Our Team and embrace the winning Pearl Culture which promotes our employee's desires and efforts to serve our consumers, clients, and community. Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation are what make Pearl, the employer of choice. As a woman-owned, HUBZone certified social enterprise, Pearl offers hiring priority to our Veterans, Military Spouses, and their families, as well as individuals with disabilities.

Pearl offers a Competitive Compensation and Benefits package to include:

  • Rate: $40k - $45k salary
  • Medical, Dental, Vision, and Life Insurance
  • Paid time off, Paid holidays
  • 401K eligibility
  • Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.   

Operating Hours: 8 am - 8 pm EST, Monday - Friday

Job Duties:

  • Organize training material to educate employees during the implementation process of strategic and standard techniques.
  • Assist with the development and delivery of specific learning and evaluate training outcomes.
  • Conduct ongoing training to ensure a consistent and complete understanding of the knowledge and skills required to report accurate and timely data collections.
  • Secure training space, classroom set-up, training resources, and collection and entry of training data.
  • Monitor progress of trainees and provide continuous support to improve knowledge and understanding to aid in job performance.
  • Maintain training materials to ensure that all staff is kept up-to-date with any policy, procedures, and application changes that occur.
  • Assist in the evaluation of the effectiveness of training based upon formal and informal feedback from employees and customers.
  • Conduct CSR observations to observe trends and make recommendations for changes in scripting and training.
  • Complete peer audits to share best practices and aid in improving peer facilitation and knowledge skills.
  • Perform all other duties as assigned.

Job Requirements:

  • Bachelor’s degree or appropriate combination of education and 3-5 years customer service and training or equivalent military experience preferred.
  • PC Proficiency especially focused on Outlook and Microsoft Word, Excel, and PowerPoint.
  • Motivate and facilitate change and learning.
  • Strong problem-solving and organizational skills.
  • Must be able to respond professionally to difficult or tense situations that may arise out of daily duties.
  • Effectively prioritize and complete tasks within established contractual service levels required.
  • Excellent presentation and public speaking skills.
  • Promote a positive team environment and employee participative culture.
  • Solid understanding of company policy and procedures.
  • Professional demeanor and attitude.
  • Embrace our winning Pearl Culture which promotes our employees’ desires and efforts to serve our consumers, coworkers, clients, and community by exhibiting our Pearl values of customer satisfaction, teamwork & family atmosphere, quality, respect, transparency, and innovation.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Background Investigation and Skills Assessments Required

Consistent with E.O. 14042, absent a legally required accommodation relating to a disability, including medical condition, or a sincerely held religious belief, employees are required to be fully vaccinated for COVID-19 as a condition of employment. This means a COVID-19 vaccination will be a qualification standard for the job related to safety for all employees assigned to work on a covered contract.

Skills/Qualifications/Keywords: Action Oriented/Tenacity, Dealing with Ambiguity, Compassion, Customer Focus, Ethics and Values, Functional and Technical Skills, Informing, Integrity and Trust, Listening, Priority Setting, Problem Solving, People Skills, Supports Diversity, Professionalism, Organization, Team Oriented, Training, Customer Service, Coaching, Planning, Coordinating, Evaluation, Learning, Flexibility, Effective Communication Skills, Strong Presentation Skills, Public Speaking

Pearl Interactive Network, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, veteran status, disability status, genetics, or sexual orientation, and gender identity.

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