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Pearl Interactive Network, Inc. is a fast growing, multi-channel contact center solutions company. In addition to performing a social mission of creating jobs for veterans, disabled veterans, people with disabilities, military spouses and people living in geographically challenged areas, we provide exceptional service to all job-seekers.  We believe that it is our duty to be an asset to our customers, to each other and to the community. We are honored that you have decided to pursue an employment opportunities with us.

As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Know Your Rights: EEO, FMLA, EPPA

Trainer

Location: Virtual, in the U.S.

The Trainer is responsible to plan, coordinate and conduct training for new and existing employees to build and maintain a capable, efficient and effective workforce that meets the organizational goals by using industry best practices for training development.

Job Duties:

  • Organize training material to educate employees during the implementation process of strategic and standard techniques.
  • Assist with development and delivery of specific learning and evaluates training outcomes.
  • Conduct ongoing training to ensure consistent and complete understanding of the knowledge and skills required to report accurate and timely data collections.
  • Secure training space, classroom set-up, training resources, and collection and entry of training data.
  • Monitor progress of trainees and provide continuous support to improve knowledge and understanding to aid in job performance.
  • Maintain training materials to ensure that all staff are kept up-to-date with any policy, procedures and application changes that occur.
  • Assist in the evaluation of the effectiveness of training based upon formal and informal feedback from employees and customers.
  • Complete CSR observations to observe trends and make recommendations for changes in scripting and training.
  • Completes peer audits to share best practices and aid in improving peer facilitation and knowledge skills.
  • Perform all other duties as assigned.

Classification:  Full-time, Exempt

Operating Hours:  8am - 8pm EST, Mon. - Sat.

Location:  Virtual based

Requirements:

  • Bachelor’s degree or appropriate combination of education and 3-5 years customer service and training or equivalent military experience preferred
  • PC Proficiency especially focused on Outlook and Microsoft Word, Excel, and PowerPoint
  • Ability to motivate and facilitate change and learning
  • Strong problem solving and organizational skills
  • Must be able to respond professionally to difficult or tense situations that may arise out of daily duties
  • Ability to effectively prioritize and complete tasks within established contractual service levels required
  • Excellent presentation and public speaking skills
  • Promote a positive team environment and employee participative culture
  • Has solid understanding of company policy and procedures
  • Professional demeanor and attitude
  • Embrace our winning Pearl Culture which promotes our employees’ desires and efforts to serve our consumers, coworkers, clients and community by exhibiting our Pearl values of customer satisfaction, teamwork & family atmosphere, quality, respect, transparency and innovation

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Background Investigation and Skills Assessments Required

Skills/Qualifications/Keywords: Action Oriented/Tenacity, Dealing with Ambiguity, Compassion, Customer Focus, Ethics and Values, Functional and Technical Skills, Informing, Integrity and Trust, Listening, Priority Setting, Problem Solving, People Skills, Supports Diversity, Professionalism, Organization, Team Oriented, Training, Customer Service, Coaching, Planning, Coordinating, Evaluation, Learning, Flexibility, Effective Communication Skills, Strong Presentation Skills, Public Speaking

Pearl offers a full benefits package that includes medical, dental, vision, life insurance, paid time off, paid holidays, and a 401K. Additional ancillary benefits will also be available.

Pearl Interactive Network, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, veteran status, disability status, genetics, or sexual orientation and gender identity.

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