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Pearl Interactive Network, Inc. is a fast growing, multi-channel contact center solutions company. In addition to performing a social mission of creating jobs for veterans, disabled veterans, people with disabilities, military spouses and people living in geographically challenged areas, we provide exceptional service to all job-seekers.  We believe that it is our duty to be an asset to our customers, to each other and to the community. We are honored that you have decided to pursue an employment opportunities with us.

As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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Customer Service Representative

Location: Winchester, KY

Update:  Hourly Pay Rate Increased to $16.18 per hour!

VETERAN, MILITARY SPOUSE, AND PEOPLE WITH DISABILITIES FRIENDLY EMPLOYER! This is an Onsite Opportunity. Must reside in the Winchester, KY area.

The Customer Service Representative (CSR) is responsible for answering incoming calls from consumers, responding to inquiries and questions, and providing information on program and service offerings

Job Duties:

  • Utilize standard technology such as a telephone, e-mail, and web browser.
  • Assist caller with filling out online application and submitting it electronically to plan provider for processing.
  • Navigate to the appropriate pre-scripted responses, read verbatim to provide basic and claims-specific information, and complete basic call log related to the phone inquiries clicking radio buttons to confirm which scripts were read by the CSR to the caller.
  • Refer calls as required to Customer Service Representative II.
  • May be required to work holidays. Overtime may be required.
  • Perform other related duties as assigned.

Operating Hours: 9:00 am – 6:00 pm EST, Monday – Friday

Classification: Full-time, Seasonal

Location:  Winchester, KY

Salary: $16.18 per hour 

Benefits: $4.54 toward Health and Wellness to include:  Medical, Dental, Vision, EAP, Disability, and Life Insurance for employee-only coverage is available at no cost to employees who work at least 40 hours per week. 401K Eligible.

Job Requirements & Essential Job Functions:

  • High School diploma or equivalent required
  • Minimum 6 months customer service/secretarial/telemarketing experience required or equivalent military experience
  • Must be able to speak and read English clearly, professionally and fluently
  • Must be able to type a minimum of 20 WPM
  • Experience working with a PC and the Windows operating system is required
  • Ability to effectively work within established contractual turnaround times, follow established and documented policies and standard operating procedures, and adhering to privacy rules
  • Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
  • Proven ability to work as a member of a team is required
  • All CCO personnel will be required by contract to undergo program update training as the program changes
  • Spanish fluency is desirable
  • This position requires the physical ability to sit for up to 2 hours at a time while assisting callers; this position is a sedentary position in an office environment
  • This position requires 100% phone work which includes wearing a headset while simultaneously using a phone and computer
  • This position requires the ability to work in stressful situations
  • Adhere to strict attendance and limited break policy
  • Embrace our winning Pearl Culture which promotes our employees’ desires and efforts to serve our consumers, coworkers, clients, and community by exhibiting our Pearl values of customer satisfaction, teamwork & family atmosphere, quality, respect, transparency, and innovation

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Background Investigation, Typing & Reading Skills Assessment Required

Skills/Qualifications/Keywords: Action Oriented/Tenacity, Dealing with Ambiguity, Compassion, Customer Focus, Ethics and Values, Functional and Technical Skills, Informing, Integrity and Trust, Listening, Priority Setting, Problem Solving, Customer Service, Organizational Skills, Time Management, Deadline Driven, Team Player, Dependable, Communication Skills, Client Relation Skills

Pearl Interactive Network, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, veteran status, disability status, genetics, or sexual orientation and gender identity.

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