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Pearl Interactive Network, Inc. is a fast growing, multi-channel contact center solutions company. In addition to performing a social mission of creating jobs for veterans, disabled veterans, people with disabilities, military spouses and people living in geographically challenged areas, we provide exceptional service to all job-seekers.  We believe that it is our duty to be an asset to our customers, to each other and to the community. We are honored that you have decided to pursue an employment opportunities with us.

As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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Customer Service Representative

Location: Winchester, KY

FINAL OPPORTUNITIES TO APPLY FOR THIS RECRUITING SEASON!

VETERAN, NATIONAL GUARD, RESERVES, MILITARY SPOUSE, AND PEOPLE WITH DISABILITIES FRIENDLY EMPLOYER! 

Pearl Interactive Network is seeking to hire Customer Service Representatives – Onsite.

The Customer Service Representative (CSR) is responsible for answering incoming calls from consumers, responding to inquiries and questions, and providing information on program and service offerings

Why choose Pearl Interactive Network?

Join Our Team and embrace the winning Pearl Culture which promotes our employee's desires and efforts to serve our consumers, clients, and community. Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation are what make Pearl, the employer of choice. As a woman-owned, HUBZone certified social enterprise, Pearl offers hiring priority to our Veterans, Military Spouses, and their families, as well as individuals with disabilities.

Pearl offers a Competitive Compensation and Benefits package to include:

  • Rate: $16.18 per hour + $4.54 toward Health and Wellness
  • Medical, Dental, Vision, and Life Insurance
  • Paid time off, Paid holidays
  • 401K eligibility
  • Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.  

Operating Hours: 9:00 am – 6:00 pm EST, Monday – Friday

Location(s):  Winchester, KY

Job Duties:

  • Utilize standard technology such as a telephone, e-mail, and web browser.
  • Assist callers with filling out online applications and submitting them electronically to the plan provider for processing.
  • Navigate to the appropriate pre-scripted responses, read verbatim to provide basic and claims-specific information, and complete basic call log related to the phone inquiries clicking radio buttons to confirm which scripts were read by the CSR to the caller.
  • Refer calls as required to Customer Service Representative II.
  • May be required to work holidays. Overtime may be required.
  • Perform other related duties as assigned.

Job Requirements:

  • High School diploma or equivalent required
  • Minimum 6 months customer service/secretarial/telemarketing experience required or equivalent military experience
  • Must be able to speak and read English clearly, professionally, and fluently
  • Must be able to type a minimum of 20 WPM
  • Experience working with a PC and the Windows operating system is required
  • Ability to effectively work within established contractual turnaround times, follow established and documented policies and standard operating procedures, and adhering to privacy rules
  • Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
  • Proven ability to work as a member of a team is required
  • All CCO personnel will be required by contract to undergo program update training as the program changes
  • Spanish fluency is desirable
  • This position requires the physical ability to sit for up to 2 hours at a time while assisting callers; this position is a sedentary position in an office environment
  • This position requires 100% phone work which includes wearing a headset while simultaneously using a phone and computer
  • This position requires the ability to work in stressful situations
  • Adhere to strict attendance and limited break policy
  • Embrace our winning Pearl Culture which promotes our employees’ desires and efforts to serve our consumers, coworkers, clients, and community by exhibiting our Pearl values of customer satisfaction, teamwork & family atmosphere, quality, respect, transparency, and innovation.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Background Investigation, Typing & Reading Skills Assessment Required

Consistent with E.O. 14042, absent a legally required accommodation relating to a disability, including medical condition, or a sincerely held religious belief, employees are required to be fully vaccinated for COVID-19 as a condition of employment.  This means a COVID-19 vaccination will be a qualification standard for the job related to safety for all employees assigned to work on a covered contract.

Skills/Qualifications/Keywords: Action Oriented/Tenacity, Dealing with Ambiguity, Compassion, Customer Focus, Ethics and Values, Functional and Technical Skills, Informing, Integrity and Trust, Listening, Priority Setting, Problem Solving, Customer Service, Organizational Skills, Time Management, Deadline Driven, Team Player, Dependable, Communication Skills, Client Relation Skills

Pearl Interactive Network, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, veteran status, disability status, genetics, or sexual orientation and gender identity.

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