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Pearl Interactive Network, Inc. is a fast growing, multi-channel contact center solutions company. In addition to performing a social mission of creating jobs for veterans, disabled veterans, people with disabilities, military spouses and people living in geographically challenged areas, we provide exceptional service to all job-seekers.  We believe that it is our duty to be an asset to our customers, to each other and to the community. We are honored that you have decided to pursue an employment opportunities with us.

As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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Customer Service Representative Inbound Calls

Location: Lynn Haven, FL

VETERAN, MILITARY SPOUSE AND PEOPLE WITH DISABILITIES FRIENDLY EMPLOYER! This is an Onsite Opportunity. Must reside in the Lynn Haven, FL area.

The Customer Service Representative Inbound Calls is responsible to answer incoming calls from customers, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Two three weeks paid training provided.

Job Duties:

  • Utilize standard technology such as a telephone, e-mail, and web browser.
  • Navigate to the appropriate pre-scripted responses which they must read verbatim to provide basic general and claims specific information.
  • Follow established and documented policies and standard operating procedures, such as, filling out timesheets and adhering to privacy rules.
  • Assist caller with filling out online application and submitting it electronically to plan provider for processing.
  • Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read by the CSR to the caller.
  • Refer calls as required to CSR II.
  • May be required to work holidays. Overtime may be required.
  • Perform other related duties as assigned.

Classification:  Part and full-time opportunities with potential permanent

Operating Hours: 7:00 am - 9:00 pm, Sunday - Saturday

Location: Lynn Haven, FL (Onsite)

Salary: $15.86 per hour + BENEFITS + EMPLOYEE PERKS

Job Requirements:

  • High School diploma or equivalent required
  • Minimum 6 months customer service/secretarial/telemarketing experience required
  • Must be able to speak and read English clearly, professionally and fluently
  • Must be able to type a minimum of 20 WPM
  • Experience working with a PC and the Windows operating system is required
  • Ability to effectively work within established contractual turnaround times required
  • Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
  • Proven ability to work as a member of a team is required
  • All CCO personnel will be required by contract to undergo program update training as the program changes
  • Spanish fluency is desirable

Background Investigation and Skills Assessment Required

Skills/Qualifications/Keywords: Non-Sales, Call Center Agent, CSR, Entry Level, Phone Skills, Customer Service, People Skills, Supports Diversity, Responsive, Data Entry, Attention to Detail, Professional Telephone Manner, Call Center, Inbound Calls, Organizational Skills, Judgment, Teamwork, Resilient, Representative, Support, Associate, Call Center Associate, Call Center Representative, Administrative, Healthcare, Action Oriented/Tenacity, Dealing with Ambiguity, Compassion, Customer Focus, Ethics and Values, Functional and Technical Skills, Informing, Integrity and Trust, Listening, Priority Setting, Problem Solving.

Pearl Interactive Network, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, veteran status, disability status, genetics, or sexual orientation and gender identity.

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