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Pearl Interactive Network, Inc. is a fast growing, multi-channel contact center solutions company. In addition to performing a social mission of creating jobs for veterans, disabled veterans, people with disabilities, military spouses and people living in geographically challenged areas, we provide exceptional service to all job-seekers.  We believe that it is our duty to be an asset to our customers, to each other and to the community. We are honored that you have decided to pursue an employment opportunities with us.

As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Know Your Rights: EEO, FMLA, EPPA

Call Center Agent - Remote

Location: Virtual, in the U.S.

Pearl Interactive Network is seeking to hire Call Center Agents - Remote

The Call Center Agent is responsible for assisting callers with disaster response and recovery efforts.  

Why choose Pearl Interactive Network?

Join Our Team and embrace the winning Pearl Culture which promotes our employee's desires and efforts to serve our consumers, clients, and community. Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation are what make Pearl, the employer of choice. As a woman-owned, HUBZone certified social enterprise, Pearl offers hiring priority to our Veterans, Military Spouses, and their families, as well as individuals with disabilities.

Pearl offers a Competitive Compensation and Benefits package to include:

  • Rate: $15.07 per hour + $4.22 toward Health & Wellness benefits
  • Medical, Dental, Vision, and Life Insurance
  • Paid time off, Paid holidays
  • 401K eligibility
  • Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.

Operating Hours: 8 am - 11 pm EST, Sunday - Saturday

Location(s):  Must reside in El Paso, TX, Jacksonville, FL, Kansas City, MO Lawrence, KS

Job Duties:

  • Assist with disaster response and recovery efforts
  • Provide information and explanations of Housing Assistance, Other Needs Assistance Grants, and other programs to applicants
  • Process applicant cases, re-certifications, audits, and recoups and lodging reimbursement from disaster assistance applicants
  • Conduct verification activities to determine eligibility of applicants for disaster assistance through direct contact with applicants, in order to gather and disseminate information
  • Serve as the primary point of contact for persons inquiring about disaster assistance by telephone
  • Conduct telephone interviews with disaster survivors who have been affected by a declared disaster
  • Assist applicants by telephone and in person, determining applicant needs, and providing instructions and referrals to appropriate disaster programs, community resources, and other Federal agencies, as appropriate
  • Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications, such as reading, writing and speaking English fluently.

Job Requirements:

  • High School Diploma or equivalent required
  • U.S Citizenship
  • 6 months of customer service related experience 
  • Highspeed Internet Download/Upload Speed minimum: 25Mbps/3Mbps  (Screen shot required)
  • Ability to type 20 WPM
  • Embrace our winning Pearl Culture which promotes our employee's desires and effort to serve our consumers, coworkers, clients and community by exhibiting our Pearl values of customer satisfaction, teamwork & family atmosphere, quality, respect, transparency and innovation

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Background Investigation and Skills Assessments Required

Consistent with E.O. 14042, absent a legally required accommodation relating to a disability, including medical condition, or a sincerely held religious belief, employees may be required to be fully vaccinated for COVID-19 as a condition of employment. This means a COVID-19 vaccination will be a qualification standard for the job related to safety for all employees assigned to work on a covered contract.

Skills/Qualifications/Keywords: Action Oriented/Tenacity, Dealing with Ambiguity, Compassion, Customer Focus, Ethics and Values, Functional and Technical Skills, Informing, Integrity and Trust, Listening, Priority Setting, Problem Solving, People Skills, Supports Diversity, Professionalism, Organization, Team Oriented, Training, Customer Service, Coaching, Planning, Coordinating, Evaluation, Learning, Flexibility, Effective Communication Skills, Strong Presentation Skills, Public Speaking

Pearl Interactive Network, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, veteran status, disability status, genetics, or sexual orientation, and gender identity.

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