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For the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

If you have a disability and need an accommodation or assistance in completing any portion of the application process, please email pearlbenefits@pinsourcing.com 


 


Pearl Interactive Network, Inc. is a fast growing, multi-channel contact center solutions company. In addition to performing a social mission of creating jobs for veterans, disabled veterans, people with disabilities, military spouses and people living in geographically challenged areas, we provide exceptional service to all job-seekers.  We believe that it is our duty to be an asset to our customers, to each other and to the community. We are honored that you have decided to pursue an employment opportunities with us.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.  

If you have a disability and need an accommodation or assistance in completing any portion of the application process, please email pearlbenefits@pinsourcing.com

Know Your Rights: EEO, FMLA, EPPA

Customer Service Representative - Future Opportunities

Location: Chesapeake, VA

Pearl Interactive Network is sourcing for Onsite Customer Service Representatives. 

The Onsite Customer Service Representative will be responsible for phone support using the tools and resources provided to address and resolve customer concerns.  

Why choose Pearl Interactive Network? 

Join Our Team and embrace the winning Pearl Culture which promotes our employee's desires and efforts to serve our consumers, clients, and community. Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation are what make Pearl, the employer of choice. As a woman owned, HUBZone certified social enterprise, Pearl offers hiring priority to our Veterans, Military Spouses, and their families, as well as individuals with disabilities. 

Pearl offers a Competitive Compensation and Benefits package to include: 

  • Competitive Wage: $15 - $18 per hour (depending on experience) 
  • Medical, Dental, Vision, and Life Insurance 
  • Paid time off, Paid holidays 
  • 401K eligibility 
  • Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program. 

Location:   Chesapeake, VA  

Job Duties: 

  • Use troubleshooting techniques and provide clear concise information 
  • Help drive sales by offering products and services that will improve the customer’s experience 
  • Review account information and answer questions about billing or services 
  • Uses a computerized system for tracking, information gathering, and/or troubleshooting. 
  • May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Refer escalated calls or inquiries to appropriate levels as needed 
  • Perform other related duties as assigned. 

Job Requirements: 

  • High School Diploma or GED Equivalent 
  • 2 - 3 years' experience in direct customer service environment, call center preferably 
  • Excellent communication (verbal and written), facilitation, and interpersonal skills 
  • Passion for ensuring a world class user support experience 
  • Quick learner and adaptable to learning new processes, concepts, and skills 
  • PC skills, including MS Office applications required. 
  • Exceptional organizational and time management skills 
  • Strong attention to detail, results-oriented, self-directed, and inquisitive 
  • Work collaboratively and independently while managing multiple projects, assignments and/or responsibilities 
  • Embrace our winning Pearl Culture which promotes our employees’ desires and efforts to serve our consumers, coworkers, clients, and community by exhibiting our Pearl values of customer satisfaction, teamwork & family atmosphere, quality, respect, transparency, and innovation. 

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs, as necessary. 

Background Investigation, Drug Screening and Skills Assessments Required 

Skills/Qualifications/Keywords: Action Oriented/Tenacity, Dealing with Ambiguity, Compassion, Customer Focus, Ethics and Values, Functional and Technical Skills, Informing, Integrity and Trust, Listening, Priority Setting, Problem Solving, Detail Oriented, Exceptional Communication Skills, Strong Presentation Skills, Follow Up Skills, Employee Relations, Employee Appreciation, Onboarding, Orientation, Organized, Policy and Procedure, Benefits, Customer Service, Coaching, Planning, Coordinating, Evaluation, Learning, Flexibility, Metrics, Analytical, Leadership 

Pearl Interactive Network, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

 

 

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