Pearl Interactive Network is sourcing for Remote Bilingual Customer Service Representatives (Spanish). 

The Bilingual Customer Service Representative is responsible for handling calls from customers, answering inquiries, and questions providing accurate information in a courteous and professional manner, via phone, chat, email or messenger.

Why choose Pearl Interactive Network? 

Join Our Team and embrace the winning Pearl Culture which promotes our employee's desires and efforts to serve our consumers, clients, and community. Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation are what make Pearl, the employer of choice. As a woman-owned, HUBZone certified social enterprise, Pearl offers hiring priority to our Veterans, Military Spouses, and their families, as well as individuals with disabilities. 

Pearl offers a Competitive Compensation and Benefits package to include: 

• Competitive Wage: $17 per hour (depending on experience) 
• Medical, Dental, Vision, and Life Insurance 
• Paid time off, Paid holidays 
• 401K eligibility 
• Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program. 

Operating Hours:  8 am - 8 pm Monday - Friday (hours vary)

Location(s):   Tucson, AZ, Phoenix, AZ, San Antonio, TX, Houston, TX, Miami, FL

Technical/Equipment Requirements:

1. Broadband internet connection with a minimum upload speed of 20 Mbps and download speed of 5 Mbps. No Satellite Connections. Test your network at speedtest.net to verify before you apply.
2. Ethernet cable access. Wi-Fi-only connectivity, prohibited.
3. Private and secure workspace within your home. Away from noise and distractions.
4. Computer equipment, monitor(s), and headset provided.

Job Duties:

• Support inbound customer inquiries, providing knowledgeable and customer-friendly responses to telephone, email, and chat communications in a courteous and professional manner.
• Follow established and documented policies and standard operating procedures such as, adhering to privacy rules and responding to numerous telephone, email, and chat inquiries.
• Ensure customer satisfaction and provide professional customer support.
• Adhere to the training schedule, hours of operation, and program guidelines. 
• Perform other related duties as assigned.

Job Requirements:

• A High School diploma or equivalent is required.
• Must be able to speak and read Spanish fluently.
• Must live within a 60 mile radius to USCIS facility.
• 2 – 3 years of call center customer support via phone, email, and chat, preferred.
• Excellent written and verbal communication skills. Language skills assessment required. 
• High attention to detail and follow-through. 
• Ability to deal with problems and solve them effectively.
• Embrace our winning Pearl Culture which promotes our employees’ desires and efforts to serve our consumers, coworkers, clients, and community by exhibiting our Pearl values of customer satisfaction, teamwork & family atmosphere, quality, respect, transparency, and innovation.

The above statements are intended to describe the general nature and level of the work being performed by the people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Background Check and Skills Assessments Required

Skills/Qualifications/Keywords: Action Oriented/Tenacity, Dealing with Ambiguity, Compassion, Customer Focus, Ethics and Values, Functional and Technical Skills, Informing, Integrity and Trust, Listening, Priority Setting, Problem Solving, MS Outlook, and Office Skills, Leadership Team, People Skills, Diversity, Professionalism, Organization, Team Oriented, Learning, Flexibility, Effective Communication.

Pearl Interactive Network, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.