Pearl Interactive Network is sourcing Senior Data Analysts for Future Opportunities.

The Senior Data Analyst II is responsible for reviewing all incoming written and non-telephonic complaints submitted to CPD, summarizing key points in each case, advising federal staff on status, and tracking cases. Applicants must reside in the Washington D.C. area and be available to work in the facility.

Why choose Pearl Interactive Network?

Join Our Team and embrace the winning Pearl Culture which promotes our employee's desires and efforts to serve our consumers, clients, and community. Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation are what make Pearl, the employer of choice. As a woman-owned, HUBZone-certified social enterprise, we take pride in our hiring preference for individuals living in economically challenged areas, persons with disabilities, military spouses, and Veterans.

Pearl offers a Competitive Compensation and Benefits package to include:

• Annual Salary Range (DOE): $125,000 - $150,000
• Medical, Dental, Vision, and Life Insurance
• Paid time off, Paid holidays
• 401K eligibility
• Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.

Operating Hours: 8 am - 8 pm EST Monday - Friday

Location: Washington, DC, 20024

Job Duties:

• Support program management and have familiarity with CPD client issues, assist with workflow design issues, support client teams, with analysis of project data, and development of appropriate deliverables as needed.
• Maintain communications with ECCO supervisor, HQ Project Manager, the COR, and other personnel at ICE HQ to create and maintain efficient processes; address emerging technical and administrative issues; and maintain situational awareness of issues affecting call responses, data issues, and HQ data analysis requirements.
• Supervise the Data Analysts, maintain staffing schedules at HQ, and manage daily operational requirements for the HQ data team.
• Provide subject matter expertise (SME) to the government on the use of analytics and database usage.
• Analyze ECCO, DRIL, VOICE, and FoRR trends, volume, demographics, and operator metrics to support enforcement and removal.
• Understand and use predictive analysis and tools to forecast, employ business analytics (including an enhanced ability to quantify and qualify data), and conduct operational research to identify and recommend optimal or near-optimal solutions to complex challenges. The vendor will identify, understand, and provide business analytics by conducting quantitative and qualitative analysis of the data from the various programs that have cross-points with the ECCO.

Job Requirements:

• Bachelor’s Degree and four years of experience; or a Master’s Degree with three years of experience
• Excellent reading comprehension, writing, and communication skills that include the
• ability to effectively communicate with personnel from various programs including ERO
• A minimum of three years of supervisory experience in responding to requests for information and searching automated systems for data. Prior Law Enforcement or immigration-related experience is desirable
• Respond to requests for information, conduct searches in government databases, and develop concise summaries with decision points under tight deadlines
• Conduct in-depth programmatic policy research, quantify the information, and produce qualitative and quantitative reports
• Work independently and manage and prioritize multiple work assignments
• Experience working with RAD Apps; including CRM tools.
• Must have advanced skills in Microsoft Excel, Word, PowerPoint, and Outlook

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Background Investigation, Government Security Clearance, and Behavioral and kills Assessment Required

Pearl Interactive Network, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.