Pearl Interactive Network is sourcing a Data Analyst - Tableau SME for Future Opportunities.

The Data Analyst - Tableau SME is responsible for analyzing call center data (DRIL and VOICE). Display searchable call data on a Tableau interactive dashboard for use by ERO management. Applicants must reside in the Washington D.C. area and be available to work in the facility.

Why choose Pearl Interactive Network?

Join Our Team and embrace the winning Pearl Culture which promotes our employee's desires and efforts to serve our consumers, clients, and community. Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation are what make Pearl, the employer of choice. As a woman-owned, HUBZone-certified social enterprise, we take pride in our hiring preference for individuals living in economically challenged areas, persons with disabilities, military spouses, and Veterans.

Pearl offers a Competitive Compensation and Benefits package to include:

• Salary Range (DOE): $102K+
• Medical, Dental, Vision, and Life Insurance
• Paid time off, Paid holidays
• 401K eligibility
• Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.

Operating Hours: 8 am - 8 pm EST Monday - Friday

Location: Washington, DC 20024

Job Duties:

• Identify and analyze calls to the ECCO Call Center
• Develop and produce summary reports and facility-specific reports using Excel and Tableau based on input from ERO management.
• Interface with COR as required to meet the contract requirements
• Coordinate with the COR to forecast both ERO and contractor needs in an environment of shifting priorities and changing workloads
• Provide interface between ERO and OCIO for any system support requirements for the Tableau reporting environment from call center data.
• Provide ad hoc data gathering and analysis.
• Analyze data from multiple internal IT systems and call center Intake email mailboxes to identify new reporting opportunities.
• Provide quality assurance for the development, implementation, and tracking of VOICE/DRIL statistical data associated with the Tableau dashboard.
• Provide subject matter expertise to the government on the use of the Tableau business intelligence and analytics dashboard and database usage.

Job Requirements:

• Bachelor’s Degree and twelve years of experience; or a Master’s Degree with 10 years of experience.
• Two years of experience developing management dashboards using Tableau or similar visualization products.
• Excellent reading comprehension, writing, and communication skills that include the ability to effectively communicate with personnel from various programs
• A minimum of two years of experience in responding to requests for information and searching automated systems for data.
• Proficiency in Microsoft Office Programs

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Background Investigation, Government Security Clearance, Behavioral and Skills Assessments Required

Pearl Interactive Network, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.