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Customer Service Representative I

Location: Winchester, KY

Pearl Interactive Network is hiring Customer Service Representatives I (CSR I) for our onsite Winchester, KY location. Classes to begin this August!

Pearl-Winchester offers a Competitive Compensation and Benefits Package to include:

  • Rate: $17.20 per hour + Health & Wellness Dollars toward your benefits
  • Medical, Dental, Vision, Life/AD&D, STD
  • Paid Federal Holidays, PTO, and Sick Time
  • Voluntary Benefit Offerings: Accident Coverage, Critical Illness, and Hospital Indemnity Retirement Plan
  • Identity Theft Protection
  • Pre-paid Legal
  • Discounts through the Perks@Work and PerksPlus programs
  • Additional ancillary benefits to support your lifestyle professionally, physically, and financially through training and development.
  • Career path and opportunities for advancement.

Location: 1025 Bypass Rd, Winchester, KY 40391

Operating Hours: Mon.- Fri., Shifts: 9 AM - 5:30 PM or 9:30 AM - 6 PM

Job Duties:

  • Utilize standard technology such as a telephone, e-mail, and web browser.
  • Assist callers with completing online applications and submit them electronically to the plan provider for processing.
  • Navigate to the appropriate pre-scripted responses, read verbatim to provide basic and claims-specific information, and complete basic call log related to the phone inquiries by clicking radio buttons to confirm which scripts were read by the CSR to the caller.
  • Refer calls as required to Customer Service Representative II.
  • May be required to work holidays. Overtime may be required.
  • Perform other related duties as assigned.

Job Requirements:

  • High School diploma or equivalent required
  • Minimum 6 months of customer service/secretarial/telemarketing experience required or equivalent military experience
  • Must be able to type a minimum of 20 WPM
  • Experience working with a PC and the Windows operating system is required
  • Effectively work within established contractual turnaround times, follow established and documented policies and standard operating procedures, and adhere to privacy rules
  • Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
  • Proven ability to work as a member of a team is required
  • Spanish fluency is desirable
  • Physical ability to sit for up to 2 hours at a time while assisting callers; this position is a sedentary position in an office environment
  • This position requires 100% phone work which includes wearing a headset while simultaneously using a phone and computer
  • This position requires the ability to work in stressful situations
  • Adhere to strict attendance and limited break policy

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear. The employee is regularly required to sit for prolonged periods of time. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Background Check, Rehire Eligibility, and Customer Service Skill Assessments Required

Pearl Interactive Network, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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