Careers

Pearl Interactive Network is committed to the full inclusion of all qualified individuals. As part of this commitment, Pearl Interactive Network will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If you need an accommodation or assistance in completing any portion of the application process, please don't hesitate to contact us at pearlbenefits@pinsourcing.com.  

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Customer Service Representative I

|Location Winchester, KY

Pearl Interactive Network is hiring Customer Service Representatives I (CSR I) for our onsite Winchester, KY location. Classes to begin this August! Pearl-Winchester offers a Competitive Compensation and Benefits Package to ...

Clinically Licensed School Counselor

|Location Montgomery, AL

Pearl Interactive Network is seeking to hire Clinically Licensed School Counselors ľ Onsite. The Clinically Licensed School Counselor is responsible for supporting service members, their families, and survivors with non-medical counseling and ...

Pearl Interactive Network is seeking to hire Remote Provider Customer Service Representatives. The Provider Customer Service Representative II is responsible for responding to Medicare Part A and/or B telephone inquiries from the Medicare provider community which includes billing offices, medical societies, provider consultants, Managed Care Organizations, attorneys, etc. regarding Medicare Fee-for-Service coverage guidelines and ...

Pearl Interactive Network is sourcing a Hybrid Workforce Management Scheduler. The Workforce Management Scheduler (WFM) will analyze call volumes, forecast staffing requirements, and create effective schedules to ensure optimal coverage. The WFM Scheduler will consider various factors such as Average Handle Time (AHT), shrinkage, absenteeism, and seasonal trends to maintain service level agreements (SLAs) and operational ...

Pearl Interactive Network is sourcing a Hybrid Workforce Management Scheduler. The Workforce Management Scheduler (WFM) will analyze call volumes, forecast staffing requirements, and create effective schedules to ensure optimal coverage. The WFM Scheduler will consider various factors such as Average Handle Time (AHT), shrinkage, absenteeism, and seasonal trends to maintain service level agreements (SLAs) and operational ...

Real Time Adherence Analyst - Remote

|Location Virtual, in the U.S.

Pearl Interactive Network is sourcing Remote Real Time Adherence Analysts. The Real Time Adherence Analyst (RTA) will monitor and review real-time adherence, ensuring that Call Center Agents are following their scheduled activities. The RTA Analyst will promptly alert management of any deviations or outliers to maintain optimal service levels and ...

Pearl Interactive Network is sourcing Sr. Customer Service Representatives for future remote opportunities. The Senior Customer Service Representative resolves complex or escalated issues. The Senior Customer Service Representative coaches and advises Customer Service Representatives (CSRs) and ensures that they client expectations. The Senior Customer Service ...

Program Manager - Future Opportunity

|Location Virtual, in the U.S.

Pearl Interactive Network is sourcing a Contact Center Program Manager for future opportunities. The Program Manager coordinates and monitors the technical performance of company programs and operations. Ensures adherence to master plans and schedules, develops solutions to program problems, and directs work of incumbents assigned to program from various ...

Call Center Supervisors - Future Opportunity

|Location Virtual, in the U.S.

Pearl Interactive Network is sourcing Remote Call Center Supervisors for future opportunities. The Call Center Supervisor is responsible for providing supervision and leadership to Customer Service Representatives (CSR) to meet program objectives ...

Pearl Interactive Network is sourcing military veterans, reservists, and military spouses for future opportunities. Start Your Next Chapter with Pearl Interactive Network Are you looking to transition your military skills into the civilian workforce? Whether you want to build on your experience or move in a different direction, Contact Call Center opportunities at Pearl could be your match. We provide hiring priority to ...

Talent Connect! General Applicants

|Location Virtual, in the U.S.

Welcome to Talent Connect! Thank you for your interest in working with Pearl Interactive Network. If you've reached this page, you either need to update your contact information or because you didn't s see a job opportunity that interests you. Either way, we're glad you're here. Returning Talent: Please log in to update your candidate information or submit an updated resume. As a friendly reminder, your ...

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