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Pearl Interactive Network, Inc. is a fast growing managed services and national staffing firm. In addition to performing a social mission of creating jobs for veterans, disabled veterans, people with disabilities, military spouses and people living in geographically challenged areas, we provide exceptional service to all job-seekers.  We believe that it is our duty to be an asset to our customers, to each other and to the community. We are honored that you have decided to pursue an employment opportunities with us.

As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Know Your Rights: EEO, FMLA, EPPA

VBA Customer Service Coordinator-Remote

Location: Virtual, in the U.S.

The VBA Customer Service Coordinator is responsible for managing the administrative functions and coordinating patient interactions and needs.  The Customer Service Coordinator strives to ensure a positive patient experience. 

Job Duties:

  • Contact patients to schedule a variety of medical and dental services.
  • Respond to inquiries and resolve issues regarding appointment scheduling/fulfillment processing and service completion.
  • Conduct patient calls related to health assessment processing, referral follow-up, education and resource inquiries.
  • Identify potential behavioral health situations and follow contract specific protocol to assist callers.
  • Engage callers with confidentiality and care.
  • Maintain constant awareness of service level and queue status to meet contractual requirements.

Classification: Full-time, non-exempt

Operating Hours: 9am - 6pm EST, Mon. - Fri.

Benefits: Medical, Dental, Vision, EAP, Disability, and Life Insurance for employee only coverage is available at no cost to employees who work at least 40 hours per week. 401K Eligible.

Equipment Requirements:

  • Computer and Audio Headset – (will be provided)
  • Broadband internet connection with minimum upload/download speeds of 20mbps/5mbps.
  • Wi-Fi only and satellite connectivity, prohibited. Ethernet cable access only.  

Location: Virtual based

Job Requirements & Essential Job Functions:

  • High School diploma or GED
  • 1 year of customer service experience, prior military or call center experience preferred
  • Knowledge of relevant software, application and equipment - MedNet and web portal proficiency preferred
  • National Career Readiness Certificate preferred
  • Intermediate keyboarding and computer skills, including Microsoft Office
  • Strong verbal and written communication
  • Exceptional professional etiquette and interpersonal skills
  • Consistently meet performance standards
  • Identify and analyze opportunities and provide effective solutions
  • Time management
  • Embrace our winning Pearl Culture which promotes our employees’ desires and efforts to serve our consumers, coworkers, clients and community by exhibiting our Pearl values of customer satisfaction, teamwork & family atmosphere, quality, respect, transparency and innovation.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Suitability/Background Check and Drug Screen and Skills Assessments Required

Skills/Qualifications/Keywords: Action Oriented/Tenacity, Dealing with Ambiguity, Compassion, Customer Focus, Ethics and Values, Functional and Technical Skills, Informing, Integrity and Trust, Listening, Priority Setting, Problem Solving, Customer Service, Organizational Skills, Time Management, Deadline Driven, Team Player, Dependable, Communication Skills, Client Relation Skills

Pearl Interactive Network, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, veteran status, disability status, genetics, or sexual orientation and gender identity.

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